Online Customer Support Specialist

Job Description:

PG&E Corp. is seeking an experienced Online Customer Support Specialist to join our team in Toronto, Ontario. As an Associate Level Online Customer Support Specialist, you will be responsible for providing exceptional customer service to our online customers. This is a part-time position with the opportunity for growth within the company.

Responsibilities: 1. Respond to customer inquiries via email, chat, and social media in a timely and professional manner. 2. Assist customers with online account management, technical issues, and product inquiries. 3. Collaborate with cross-functional teams to resolve customer issues and improve the online customer experience. 4. Monitor online reviews and feedback to identify areas for improvement and provide recommendations to the marketing and product development teams. 5. Stay up-to-date on industry trends and best practices in online customer support to continuously improve our services. 6. Maintain accurate records of customer interactions and transactions.

Requirements: 1. 4 years of experience in online customer support or a related field. 2. Reliable and independent with the ability to work effectively with minimal supervision. 3. Strong presentation and project management skills. 4. Excellent communication and interpersonal skills. 5. Proficiency in Microsoft Office Suite and online customer service platforms. 6. Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

Benefits: 1. Profit sharing opportunities. 2. Travel and spending expenses covered. 3. Remote work flexibility. 4. Committed to environmental responsibility and sustainable practices.

Equal Opportunity Statement: PG&E Corp. is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: May 29, 2024

If you meet the requirements and are passionate about providing excellent online customer support, we encourage you to apply for this exciting opportunity with PG&E Corp. in Toronto, Ontario.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.