Online Customer Support Specialist

Wyndham Worldwide is seeking a part-time Online Customer Support Specialist to join our team in Toronto, Ontario, CA. As an Associate Level position, we are looking for someone with at least 4 years of experience in a customer support role.

Responsibilities: 1. Provide excellent customer service and support to online customers through email, chat, and phone. 2. Assist customers with product inquiries, order tracking, troubleshooting issues, and resolving complaints. 3. Develop and maintain a thorough understanding of our products and services to effectively communicate with customers. 4. Collaborate with internal teams to ensure a seamless customer experience from pre-sale to post-sale. 5. Utilize online tools and systems to track customer interactions, gather feedback, and analyze trends to improve processes.

Requirements: 1. Independent and reliable with the ability to work remotely and manage your own schedule effectively. 2. Strong persuasion skills to influence customers to make informed decisions. 3. Strategic planning capabilities to anticipate customer needs and proactively address them. 4. Excellent communication and interpersonal skills. 5. Experience working in a fast-paced, customer-focused environment. 6. Proficiency in Microsoft Office and online customer support platforms.

Benefits: - Paid Time Off (PTO) - Parental leave - Dental insurance

Working environment: At Wyndham Worldwide, we nurture an entrepreneurial atmosphere, even within an established organization. Our team values creativity, innovation, and collaboration to drive success for both our customers and our company.

Equal Opportunity Statement: Wyndham Worldwide is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.