Online Customer Support Specialist

Job Description:

Centene is seeking an enthusiastic and dedicated Online Customer Support Specialist to join our team in Montreal, Quebec. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to start their career in customer service and support.

Responsibilities: - Provide timely and professional responses to customer inquiries via email, chat, and social media platforms - Troubleshoot and resolve customer issues or complaints in a courteous manner - Maintain accurate and detailed records of customer interactions and transactions - Collaborate with other departments to ensure timely resolution of customer issues - Assist in creating and updating online resources for customers - Continuously improve and update knowledge of products, services, and industry trends

Requirements: - Hardworking and resourceful individual with a strong commitment to customer satisfaction - Excellent attention to detail and ability to research and identify solutions to customer problems - Strong written and verbal communication skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in using various online communication tools and platforms - High school diploma or equivalent required

Benefits: - Paid overtime opportunities - Travel and spending expenses covered - Dental insurance coverage

Working Environment: At Centene, we believe in unleashing creativity and innovation in our employees. Our supportive and collaborative work environment encourages individuals to think outside the box and contribute new ideas to help our business grow and succeed.

Equal Opportunity Statement: Centene is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

Deadline to Apply: July 13, 2024

We look forward to receiving your application and welcoming you to the Centene team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.