Online Live Chat Assistant

Job Description:

As an Online Live Chat Assistant at Publix Super Markets in Vancouver, British Columbia, your main responsibility will be to engage with customers through live chat on the company's website. You will provide prompt and courteous assistance to customers, answer queries about products and services, and help resolve any issues they may have. This role requires excellent communication skills, a strong customer service orientation, and the ability to multitask efficiently.

Responsibilities: - Engage with customers via live chat on the company's website - Provide accurate and timely information about products and services - Resolve customer complaints and escalate issues as needed - Maintain a positive and professional attitude at all times - Collaborate with other team members to ensure customer satisfaction - Meet and exceed performance targets and goals - Participate in ongoing training and professional development opportunities

Requirements: - 1 year of experience in customer service or a related field - Confident and driven personality - Strong cooperation and time management skills - Ability to work in a fast-paced environment - Excellent written and verbal communication skills - Basic knowledge of computer systems and software - Able to work flexible hours, including evenings and weekends

Benefits: - Training & professional development opportunities - Visa sponsorship for eligible candidates - Free accommodation for select employees - Opportunity to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: Publix Super Markets is an equal opportunity employer and embraces diversity in the workplace. We value and respect all individuals and seek to create an inclusive environment where everyone can thrive.

Deadline to apply: June 26, 2024

If you are a customer service-oriented individual with excellent communication skills and a desire to help customers, we encourage you to apply for the position of Online Live Chat Assistant at Publix Super Markets in Vancouver. Join our team and make a positive impact on our customers and community through your role in online customer support.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.