Online Live Chat Manager

General Mills is seeking a dynamic and experienced Online Live Chat Manager to join our team in Montreal, Quebec, CA. As a part-time Associate Level position with a requirement of at least 5 years of experience, the Online Live Chat Manager will be responsible for managing our online chat platform to provide excellent customer service and support to our customers.

Responsibilities: - Manage and oversee the online live chat platform, ensuring timely responses to customer inquiries and issues - Develop and implement strategies to improve customer satisfaction and streamline the chat process - Train and supervise a team of chat agents to ensure they are providing high-quality service - Monitor chat performance metrics and make recommendations for improvement - Collaborate with cross-functional teams to address customer concerns and provide solutions - Stay up-to-date on industry trends and best practices in online customer service

Requirements: - Adaptability and motivation to excel in a fast-paced environment - Strong communication skills and ability to work well with a team - Experience in customer service and online chat management - Innovative and creative problem-solving skills - Bachelor's degree in a related field preferred

Benefits: - Vision insurance - Life insurance - Travel & spending expenses

Working environment: At General Mills, we nurture an entrepreneurial atmosphere, even within an established organization. We value creativity and innovation in our employees and provide a supportive and collaborative work environment.

Deadline to apply: 2024-04-09

Equal opportunity statement: General Mills is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.