Online Live Chat Manager

Job Description:

Shaw Communications is seeking a talented and experienced Online Live Chat Manager to join our team in Montreal, Quebec. This part-time position at an associate level requires a minimum of 5 years of experience in a similar role. The ideal candidate will be energetic, confident, possess excellent people management and communication skills, and have a passion for delivering exceptional customer service.

Responsibilities: - Manage and oversee the online live chat platform to ensure timely and accurate responses to customer inquiries - Train and mentor chat agents to provide high-quality customer service and resolve issues efficiently - Monitor chat interactions to identify trends, issues, and opportunities for improvement - Collaborate with other departments to address customer concerns and provide timely resolutions - Analyze chat performance metrics and provide regular reports to management - Stay up-to-date on industry trends and best practices for online customer service

Requirements: - 5+ years of experience in online customer service or chat management - Strong leadership skills with a proven ability to motivate a team - Excellent communication skills, both written and verbal - Ability to work in a fast-paced environment and adapt to changing priorities - Proficiency in Microsoft Office and chat software platforms - Knowledge of customer service best practices and strategies - Fluency in English and French is preferred

Benefits: - Dental insurance - Parental leave - Training & professional development opportunities - Positive and inclusive working environment that promotes equality and fairness for all employees

Equal Opportunity Statement: Shaw Communications is an equal opportunity employer and is committed to providing a workplace that is free from discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive environment where all employees can thrive and contribute to the success of our company.

Deadline to apply: April 15, 2024

If you meet the requirements and are excited about the opportunity to join our team as an Online Live Chat Manager, please submit your resume and cover letter by the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.