Online Live Chat Manager

Job Description:

We are seeking a dynamic Online Live Chat Manager to join our team at Express Scripts Holding in Toronto, Ontario, CA. As a part-time position with mid-to-senior level seniority, this role requires a candidate with at least 6 years of experience in a similar role.

Responsibilities: - Manage and oversee the online live chat platform, ensuring timely responses to customer inquiries and issues. - Develop and implement strategies to enhance the efficiency and effectiveness of the live chat platform. - Work closely with customer service representatives to provide training and support on using the live chat platform. - Monitor and analyze chat data to identify trends and make data-driven recommendations for improvement. - Collaborate with cross-functional teams to ensure a seamless customer experience across all channels. - Stay up-to-date on industry trends and best practices in online customer service.

Requirements: - Resourceful and confident personality traits. - Strong communication skills, both written and verbal. - Creativity and critical thinking skills. - Ability to multitask and prioritize in a fast-paced environment. - Proficiency in Microsoft Office and customer service software. - Experience working in online customer service or chat management. - Bachelor's degree in a related field is preferred.

Benefits: - Paid Time Off (PTO) - Dental insurance - Company equipment

Working Environment: At Express Scripts Holding, we prioritize employee well-being through health and wellness initiatives. We strive to create a positive and inclusive work environment where every team member feels valued and supported.

Deadline to apply: 2024-05-25

Equal Opportunity Statement: Express Scripts Holding is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.