Online Live Chat Manager

Job Description:

Land O’Lakes is seeking a part-time Online Live Chat Manager to join our team in Vancouver, British Columbia, CA. This position is at the Associate Level and requires a minimum of 5 years of experience in a similar role. As the Online Live Chat Manager, you will be responsible for managing all aspects of our online chat system, ensuring a positive customer experience and driving sales through effective communication with our customers.

Responsibilities: - Manage the online chat system, responding to customer inquiries in a timely and professional manner - Monitor chat conversations to ensure quality and accuracy of information provided - Train and supervise chat agents to ensure high standards of customer service - Collaborate with other departments to gather relevant information and resolve customer issues - Analyze chat data to identify trends and make recommendations for improving customer service - Stay up-to-date on industry trends and best practices in online chat management - Handle escalated customer issues and provide solutions in a timely manner - Develop and implement strategies to increase chat engagement and drive sales

Requirements: - Bachelor's degree in Marketing, Communications, or related field - 5+ years of experience in online chat management or customer service - Strong written and verbal communication skills - Driven and adaptable personality traits - Proficient in research and project management - Ability to work independently and as part of a team - Experience with CRM systems and chat software preferred

Benefits: - Free accommodation in Vancouver - Life insurance coverage - Paid overtime opportunities - Committed to environmental responsibility and sustainable practices in the working environment

Equal Opportunity Statement: Land O’Lakes is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: 2024-07-06

If you meet the requirements and are interested in joining our team as an Online Live Chat Manager, please apply before the deadline. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.