Online Live Chat Officer

Job Description:

Kimberly-Clark, a leading global consumer goods company, is seeking a passionate and driven Online Live Chat Officer to join our team in Montreal, Quebec. As an Associate Level position, you will be responsible for handling live chat interactions with customers, providing exceptional customer service, and resolving inquiries in a timely and professional manner.

Responsibilities: - Monitor and respond to incoming live chat messages from customers in a timely manner - Provide accurate information, guidance, and assistance to customers regarding products, services, and orders - Troubleshoot and resolve customer issues and complaints effectively - Collaborate with other team members to ensure a seamless customer experience - Keep detailed records of customer interactions and feedback - Stay up-to-date on product knowledge and company policies - Assist in other customer service related tasks as needed

Requirements: - 2 years of experience in customer service or a related field - Excellent communication skills and a customer-focused mindset - Strong planning and problem-solving abilities - Ability to multitask and work in a fast-paced environment - Proficiency in using live chat software and other customer service tools - Flexible and adaptive to evolving job responsibilities - Bachelor's degree or equivalent experience preferred

Personality Traits: - Passionate about providing excellent customer service - Driven to meet and exceed performance goals

Benefits: - Medical coverage - Paid sick leave - Vision insurance

Working Environment: At Kimberly-Clark, we strive to cultivate a sense of ownership and responsibility at every level. Our team works together to achieve our goals and deliver exceptional service to our customers.

Equal Opportunity Statement: Kimberly-Clark is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: May 29, 2024

Join our team and make a difference in the lives of our customers by providing top-notch customer service through online live chat interactions. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.