Online Support Assistant

Job Description:

Shopify is seeking a motivated and detail-oriented Online Support Assistant to join our team in Toronto, Ontario. This part-time position at the Associate Level requires a minimum of 2 years of experience in customer service or technical support. The ideal candidate will possess the following personality traits: resourceful and independent, as well as demonstrate strong soft skills in teamwork and emotional intelligence.

Responsibilities: 1. Respond promptly and professionally to customer inquiries via email and chat 2. Provide technical support and troubleshooting for Shopify's online platform 3. Assist customers with order processing, account management, and navigation of the website 4. Collaborate with other team members to resolve complex customer issues 5. Maintain a high level of customer satisfaction through effective communication and problem-solving 6. Stay up-to-date on product knowledge and industry trends to provide accurate information to customers

Requirements: 1. Minimum of 2 years of experience in customer service or technical support 2. Excellent communication skills, both written and verbal 3. Strong problem-solving abilities and attention to detail 4. Ability to work independently and prioritize tasks effectively 5. Proficiency in using computer systems and online tools 6. Prior experience with e-commerce platforms is a plus

Benefits: - Company equipment provided - Company transportation available for work-related travel - Disability insurance for added security

Working Environment: At Shopify, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration in our dynamic work environment.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Shopify is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.