Online Support Assistant

Job Description:

C.H. Robinson Worldwide is seeking a motivated and detail-oriented Online Support Assistant to join our team in Toronto, Ontario. As an Online Support Assistant, you will be responsible for providing exceptional customer service and support to our online platform users. This is a part-time entry-level position that requires at least 1 year of experience.

Responsibilities: 1. Respond to customer inquiries and provide technical support for online platform users through email, chat, and phone. 2. Assist with troubleshooting technical issues and escalations to the appropriate team members. 3. Monitor online platform activity and provide feedback to improve user experience. 4. Collaborate with cross-functional teams to implement new features and enhancements to the online platform. 5. Assist in creating and updating user guides and training materials. 6. Perform quality assurance checks on new features and updates before they are released to users.

Requirements: 1. Passionate and driven individual with excellent communication skills. 2. Strong presentation skills and ability to think creatively to solve problems. 3. 1 year of experience in a customer service or technical support role is required. 4. Proficiency in Microsoft Office and experience with online platforms preferred. 5. Ability to work independently and prioritize tasks effectively.

Benefits: - Paid Time Off - Gym membership - Parental leave - Health and wellness initiatives for employee well-being

Equal Opportunity Statement: C.H. Robinson Worldwide is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.