Online Support Assistant

Job Description:

Weyerhaeuser is seeking a dedicated and hardworking Online Support Assistant to join our team in Montreal, Quebec. As an Associate Level position, the Online Support Assistant will be responsible for providing exceptional support to our online customers, ensuring their needs are met and exceeded. This part-time position requires a minimum of 4 years of experience in a related field and the ability to work with minimal supervision.

Responsibilities: 1. Assist online customers with their inquiries, orders, and concerns through email, chat, and other online communication methods. 2. Maintain a high level of customer satisfaction by providing accurate and timely responses to inquiries. 3. Collaborate with the sales and marketing teams to ensure online promotions and campaigns are effectively communicated to customers. 4. Monitor online customer feedback and provide insights to improve the overall customer experience. 5. Assist in the development and implementation of online support strategies to increase customer engagement and retention. 6. Continuously monitor online support metrics and KPIs to identify areas for improvement and implement solutions. 7. Stay up-to-date with industry trends and best practices in online customer support.

Requirements: 1. Minimum of 4 years of experience in a customer support or related role. 2. Strong communication and interpersonal skills. 3. Ability to work independently and as part of a team. 4. Strategic planning and problem-solving skills. 5. Resilient and able to handle challenging situations with professionalism. 6. Proficiency in Microsoft Office and online communication tools. 7. High attention to detail and organizational skills.

Benefits: - Life insurance - Medical coverage - Gym membership - Competitive salary

Working Environment: At Weyerhaeuser, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing the highest level of support to our online customers, and we are looking for individuals who share our passion for customer satisfaction.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Weyerhaeuser is an equal opportunity employer and is committed to providing a workplace that is free from discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.