Online Support Associate

Job Description:

Veritiv is currently seeking a part-time Online Support Associate to join our team in Toronto, Ontario. The Online Support Associate will be responsible for providing online support to customers, resolving issues, and ensuring a positive customer experience. This position is ideal for individuals who are independent, motivated, and possess excellent communication and leadership skills.

Responsibilities: - Provide online support to customers via email, chat, or phone - Resolve customer issues in a timely and professional manner - Ensure customer satisfaction by addressing concerns and providing solutions - Collaborate with other team members to troubleshoot and resolve complex issues - Maintain accurate and detailed records of customer interactions - Stay up-to-date on product knowledge and company policies - Assist with other tasks and projects as needed

Requirements: - 1 year of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Must be motivated and proactive - Leadership qualities and ability to handle challenging situations - Proficient computer skills and familiarity with online support tools - High school diploma or equivalent

Benefits: - Paid Time Off (PTO) - Medical coverage - Parental leave

Working Environment: The Online Support Associate will thrive in an energetic and rapidly evolving work setting. This position offers the opportunity to work with a dynamic team and contribute to the growth of the company.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: Veritiv is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.