Online Support Manager

United States Steel is seeking a highly skilled and experienced Online Support Manager to join our team in Montreal, Quebec, CA. This is a part-time position with a mid-to-senior level of seniority, requiring a minimum of 6 years of experience in a similar role.

As an Online Support Manager, your primary responsibility will be to oversee and manage all aspects of online customer support for United States Steel. This includes responding to customer inquiries and issues in a timely and professional manner, troubleshooting technical problems, and ensuring customer satisfaction through effective resolution of any issues that may arise. You will also be responsible for managing a team of online support representatives, providing guidance and support to ensure the team meets or exceeds performance targets.

In addition to managing day-to-day support operations, the Online Support Manager will also be responsible for developing and implementing strategies to improve online support processes and systems, with a focus on enhancing the overall customer experience. This will involve working closely with other departments within the company to identify opportunities for improvement and implement solutions to address any issues that may arise.

To be successful in this role, you must possess the following personality traits: reliability and energy. Additionally, you should have strong soft skills in project management and creativity, as you will be required to think innovatively and strategically to drive continuous improvement in our online support services.

United States Steel offers a competitive benefits package, including a relocation allowance, medical coverage, and disability insurance. We also cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs, providing a dynamic and supportive working environment where your ideas and contributions are valued.

The deadline to apply for this position is May 6, 2024. United States Steel is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.