Online Support Manager

Job Description:

Occidental Petroleum is seeking an experienced and motivated Online Support Manager to join our team in Toronto, Ontario, Canada. As a Mid-to-Senior Level position, the Online Support Manager will be responsible for managing and overseeing all online support operations for our company.

Responsibilities: - Develop and implement online support strategies to improve customer satisfaction and retention - Manage and lead a team of online support representatives - Monitor and analyze online support performance metrics to identify areas for improvement - Collaborate with cross-functional teams to ensure consistent and high-quality online support services - Develop training programs for online support representatives - Stay up-to-date on industry trends and best practices in online support management - Handle escalated customer inquiries and provide resolutions in a timely manner - Create reports and presentations on online support performance for senior management

Requirements: - 7+ years of experience in online support management - Proven track record of successfully managing online support operations - Strong communication and presentation skills - Critical thinking and problem-solving abilities - Motivated and driven personality - Bachelor's degree in a related field (preferred)

Benefits: - Medical coverage - Remote work flexibility - Joining bonus

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. Be part of a collaborative and innovative work environment that values your contributions and nurtures your professional growth.

Equal Opportunity Statement: Occidental Petroleum is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.