Online Support Manager

Job Description: Stryker, a leading medical technology company, is seeking a highly qualified Online Support Manager to join our team in Toronto, Ontario. As the Online Support Manager, you will be responsible for overseeing and managing our online support services to ensure the highest level of customer satisfaction. This is a part-time position with a mid-to-senior level of seniority, requiring a minimum of 6 years of experience in a similar role.

Responsibilities: - Develop and implement online support strategies to enhance customer satisfaction and retention rates. - Manage a team of online support specialists, providing guidance and support to ensure efficient and effective service delivery. - Collaborate with cross-functional teams to identify and address customer needs and issues in a timely manner. - Analyze and report on key performance metrics related to online support services. - Develop and implement training programs for online support staff to enhance their skills and knowledge. - Stay up-to-date on industry trends and best practices in online support services.

Requirements: - Bachelor's degree in a relevant field or equivalent experience. - Passionate and hardworking personality traits. - Strong strategic planning and project management skills. - Excellent communication and interpersonal skills. - Proficiency in Microsoft Office and other relevant software applications. - Experience working in a fast-paced and dynamic environment. - Ability to work effectively both independently and as part of a team.

Benefits: - Relocation allowance for eligible candidates. - Medical coverage and vision insurance. - Opportunity to work in a vibrant and joyful work environment.

Equal Opportunity Statement: Stryker is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or any other protected status. We strive to create a supportive and welcoming environment where all employees can thrive and contribute to our success.

Deadline to apply: July 22, 2024. Apply now to join our dynamic team and make a difference in the field of online support services at Stryker.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.