Online Support Officer

Job Description:

NRG Energy is seeking a part-time Online Support Officer to join our team in Toronto, Ontario. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to start their career in customer support and online services.

Responsibilities: 1. Respond to customer inquiries and provide timely and accurate information via online chat, email, and social media platforms. 2. Troubleshoot technical issues and provide solutions to ensure a seamless online experience for customers. 3. Collaborate with internal teams to address customer concerns and escalate issues as needed. 4. Maintain customer records and documentation with accuracy and attention to detail. 5. Assist in the development and optimization of online support resources and tools. 6. Continuously strive to improve customer satisfaction and loyalty through outstanding service.

Requirements: 1. Energetic and hardworking individuals with a passion for helping others. 2. Strong cooperation and adaptability skills to work effectively in a dynamic environment. 3. Excellent written and verbal communication skills. 4. Ability to multitask and prioritize tasks efficiently. 5. Basic knowledge of online technologies and platforms. 6. High school diploma or equivalent.

Benefits: 1. Life insurance coverage for peace of mind. 2. Paid sick leave to take care of your health. 3. Paid Time Off (PTO) for well-deserved relaxation.

Working Environment: At NRG Energy, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing top-notch online support services to ensure customer satisfaction and loyalty.

Equal Opportunity Statement: NRG Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply. Deadline to apply: 2024-05-23.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.