Online Web Chat Associate

Job Description:

As an Online Web Chat Associate at Phillips 66 in Vancouver, British Columbia, CA, you will be responsible for providing exceptional customer service through online chat platforms. This part-time entry-level position requires at least 1 year of prior experience in customer service or a related field.

Responsibilities: - Respond to customer inquiries and issues in a timely and professional manner through online chat - Provide accurate information about products, services, and company policies - Collaborate with other team members to resolve customer problems efficiently - Utilize creativity and emotional intelligence to connect with customers and provide personalized solutions - Maintain a high level of reliability and resourcefulness in handling customer interactions - Contribute to a positive and supportive working environment - Embrace the company culture that challenges norms and encourages bold thinking

Requirements: - Excellent communication skills, both written and verbal - Ability to think creatively and problem-solve effectively - Emotional intelligence to empathize with customers and address their needs - At least 1 year of experience in customer service or a related field - Reliability and resourcefulness in handling customer inquiries and issues

Personality Traits: - Reliable - Resourceful

Soft Skills: - Creativity - Emotional intelligence

Benefits: - Travel & spending expenses - Disability insurance - Travel opportunities

Equal Opportunity Statement: Phillips 66 is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.