Online Web Chat Manager

Job Description:

Mattel is seeking an Online Web Chat Manager to join our team in Montreal, Quebec, CA. This position is part-time and requires a mid-to-senior level professional with at least 7 years of experience in online chat management.

As the Online Web Chat Manager, you will be responsible for managing and overseeing all aspects of our online web chat platform. This includes monitoring and responding to customer inquiries in a timely and professional manner, ensuring high levels of customer satisfaction. You will also be responsible for training and supervising a team of chat agents, as well as analyzing chat data to make improvements to the platform.

The ideal candidate for this role will be independent and energetic, with a strong ability to adapt to a fast-paced work environment. Excellent people management skills are crucial, as you will be leading a team of chat agents to deliver exceptional customer service.

Responsibilities: - Monitor and respond to customer inquiries on the online web chat platform - Train and supervise a team of chat agents - Analyze chat data to make improvements to the platform - Ensure high levels of customer satisfaction - Collaborate with other departments to resolve customer issues - Stay up-to-date on industry trends and best practices in online chat management

Requirements: - 7+ years of experience in online chat management - Independent and energetic personality traits - Strong adaptability and people management skills - Excellent communication and problem-solving abilities - Bachelor's degree in a related field (preferred)

Benefits: - Company equipment provided - Dental insurance - Travel and spending expenses covered

Working Environment: At Mattel, we strive to achieve success in a high-energy workplace focused on delivering impactful results. Our team is dedicated to providing the best possible customer service through our online web chat platform.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Mattel is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.