Online Web Chat Officer

Job Description:

We are looking for a motivated Online Web Chat Officer to join our team at Waste Management in Toronto, Ontario, CA. As an Online Web Chat Officer, you will be responsible for providing exceptional customer service through online chat support. This is a part-time position ideal for entry-level candidates with at least 1 year of experience.

Responsibilities: - Engage with customers through online chat to assist with inquiries, resolve issues, and provide information about Waste Management services - Maintain accurate and detailed records of customer interactions and transactions - Collaborate with team members to ensure a seamless and positive customer experience - Stay up-to-date on product knowledge and industry trends to provide accurate information to customers - Identify opportunities for process improvements and contribute to the development of best practices - Adhere to company policies and procedures to maintain a high level of professionalism and customer satisfaction

Requirements: - Energetic and adaptable personality traits to thrive in a dynamic customer service environment - Strong leadership and teamwork skills to collaborate effectively with colleagues - Excellent communication skills, both written and verbal - Ability to multitask, prioritize tasks, and manage time efficiently - Proficiency in using online chat platforms and customer service software - High school diploma or equivalent required - Must be legally eligible to work in Canada

Benefits: - Parental leave for eligible employees - Relocation allowance for those who qualify - Remote work flexibility options - Competitive salary and benefits package

Working Environment: At Waste Management, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing exceptional service and creating a positive impact on the environment. Join us in making a difference in the world!

Deadline to Apply: May 22, 2024

Equal Opportunity Statement: Waste Management is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We encourage individuals of all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.