Online Web Chat Specialist

Job Description:

CenterPoint Energy in Montreal, Quebec, CA is looking for a part-time Online Web Chat Specialist to join their team at an entry-level position. As an Online Web Chat Specialist, you will be responsible for providing exceptional customer service through online chat inquiries. This role requires individuals who are independent and energetic, with strong project management skills and the ability to innovate in a fast-paced environment.

Responsibilities: - Respond to customer inquiries through online chat in a timely and professional manner - Provide accurate information and assistance to customers regarding products and services - Proactively engage with customers to provide solutions and recommendations - Collaborate with other team members to ensure consistent and high-quality service delivery - Document and escalate complex customer issues to the appropriate departments

Requirements: - Strong communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Basic knowledge of customer service principles and practices - Comfortable working in a fast-paced environment - Proficiency in using online chat platforms and customer service software

Benefits: - Company-provided equipment for work - Training and professional development opportunities - Employee discounts on CenterPoint Energy products and services

Working Environment: At CenterPoint Energy, we strive to achieve success in a high-energy workplace focused on delivering impactful results. As an Online Web Chat Specialist, you will be part of a dynamic team that values collaboration, innovation, and excellence.

Deadline to Apply: Please submit your application by July 15, 2024.

Equal Opportunity Statement: CenterPoint Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.