Remote Support Assistant

Job Description:

Rockwell Collins is seeking a Remote Support Assistant to join our team in Toronto, Ontario, Canada on a part-time basis. As an Associate Level role, the ideal candidate should have at least 2 years of experience in a similar role.

Responsibilities: 1. Provide remote technical support to clients and customers via phone, email, or chat. 2. Troubleshoot and resolve technical issues related to software, hardware, and network systems. 3. Document support interactions and resolutions in a clear and concise manner. 4. Collaborate with the technical team to escalate complex issues and provide timely solutions. 5. Assist in maintaining knowledge base articles for common technical problems. 6. Monitor and analyze performance metrics to identify trends and improve customer satisfaction. 7. Perform basic system administration tasks remotely. 8. Stay up-to-date with industry trends and technologies to enhance support services.

Requirements: 1. Hardworking and resourceful individual with a passion for technology. 2. Strong people management skills to effectively communicate with clients and team members. 3. Proficient in conducting research to find solutions to technical issues. 4. Excellent problem-solving skills and attention to detail. 5. Ability to work independently and in a team environment. 6. Familiarity with remote support tools and software. 7. Experience in customer service or technical support is preferred. 8. Bachelor's degree in Computer Science or a related field is a plus.

Benefits: - Remote work flexibility - Parental leave - Paid Time Off (PTO) - Opportunities for personal and professional growth

Equal Opportunity Statement: Rockwell Collins is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.