Remote Support Assistant

Job Description:

AGCO is seeking a dedicated and driven Remote Support Assistant to join our team in Vancouver, British Columbia. This part-time position at the Associate Level requires a minimum of 2 years of experience in a similar role. The ideal candidate will possess excellent decision-making and problem-solving skills to provide efficient remote support to our clients.

Responsibilities: - Provide remote technical support to clients via phone, email, or chat - Troubleshoot issues with software and hardware - Install and update software applications for clients - Assist with setup and configuration of devices - Document all support interactions and resolutions - Escalate complex issues to the appropriate team member - Collaborate with team members to improve support processes

Requirements: - 2+ years of experience in a remote support role - Strong technical knowledge of software and hardware systems - Excellent communication skills - Ability to work independently and as part of a team - Strong decision-making and problem-solving skills - Bachelor's degree in a related field is a plus

Personality Traits: - Dedicated - Driven - Detail-oriented - Customer-focused

Soft Skills: - Decision-making - Problem-solving - Communication - Adaptability

Benefits: - Gym membership - Free food - Profit sharing

Working Environment: At AGCO, we promote equality and fairness for all employees. We foster a collaborative and inclusive work environment where everyone is valued and respected.

Deadline to Apply: May 2, 2024

Equal Opportunity Statement: AGCO is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified individuals to apply for our open positions, regardless of race, gender, age, religion, disability, or any other status protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.