Support Associate

Job Description:

Shopify is seeking a dedicated and resourceful part-time Support Associate to join our team in Montreal, Quebec. As a Support Associate, you will be responsible for providing exceptional customer service and support to our clients, assisting them with any inquiries or issues they may have regarding our products or services.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Troubleshoot and resolve technical issues with our products or services - Assist customers with account management and billing inquiries - Collaborate with the technical team to escalate and resolve complex issues - Provide product demonstrations and training to customers as needed - Maintain accurate records of customer interactions and transactions - Continuously improve processes and procedures to enhance the customer experience - Other duties as assigned

Requirements: - 3 years of experience in customer service or a related field - Resourceful and driven individual who is passionate about providing excellent customer service - Strong people management and analysis skills - Excellent communication and problem-solving skills - Ability to work independently and as part of a team - Proficiency in using customer service software and tools - Flexibility to work evenings and weekends as needed

Benefits: - Free food provided during work hours - Travel opportunities for training or conferences - Relocation allowance for eligible candidates - Opportunities for unlimited personal and professional growth within the company

Equal Opportunity Statement: Shopify is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: April 29, 2024

If you meet the requirements and are eager to join a dynamic team that values your talents and contributions, we encourage you to apply for the Support Associate position at Shopify in Montreal, Quebec.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.