Support Associate

Responsibilities:

1. Provide excellent customer service to clients, including answering inquiries, resolving issues, and providing support for Anthem's products and services. 2. Handle escalated customer concerns and ensure timely resolution. 3. Assist in the onboarding and training of new team members. 4. Collaborate with internal teams to improve processes and systems. 5. Conduct market research and provide feedback to management on customer needs and trends. 6. Maintain accurate records of customer interactions and transactions. 7. Participate in team meetings and contribute ideas for continuous improvement. 8. Stay up to date on industry trends and best practices in customer service.

Requirements:

1. 3 years of experience in a customer service or support role. 2. Resilient and confident personality traits. 3. Strong people management and innovation skills. 4. Excellent communication skills, both written and verbal. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office and CRM software. 7. High school diploma or equivalent. 8. Flexibility to work evenings and weekends as needed.

Benefits: - Employee discounts on Anthem products - Life insurance coverage - Paid Time Off (PTO) for vacation and sick leave

Working Environment: Anthem is committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment for all employees.

Equal Opportunity Statement: Anthem is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.