Remote Support Associate

Job Description: Raytheon is seeking a highly motivated and hardworking Remote Support Associate to join our team in Montreal, Quebec. As an Associate Level team member, you will be responsible for providing remote support to our clients, ensuring their technical issues are resolved in a timely and efficient manner.

Responsibilities: 1. Provide remote technical support to clients via phone, email, and chat. 2. Troubleshoot and resolve software and hardware issues for clients. 3. Collaborate with team members to escalate complex issues as needed. 4. Update client records and document solutions in our support system. 5. Stay current on industry trends and technologies to better assist clients. 6. Participate in team meetings and training sessions to enhance skills and knowledge. 7. Meet or exceed performance metrics and goals set by the company.

Requirements: 1. Bachelor's degree in Computer Science or related field. 2. Minimum of 3 years of experience in a technical support role. 3. Excellent communication skills and the ability to work well in a team environment. 4. Strong project management skills and the ability to prioritize tasks effectively. 5. Proficiency in troubleshooting software and hardware issues. 6. Ability to work independently in a remote setting and adapt to changing priorities. 7. Knowledge of various operating systems and software applications. 8. Certification in ITIL or other relevant certifications is a plus.

Personality Traits: Hardworking, motivated Soft Skills: Teamwork, project management

Benefits: 1. Free accommodation for remote support associates. 2. Remote work flexibility for a better work-life balance. 3. Vision insurance coverage for all employees.

Working Environment: At Raytheon, we encourage a culture of ongoing learning and development for personal and professional growth. We provide opportunities for career advancement and support our employees in achieving their goals.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Raytheon is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.