Remote Support Associate

Job Description:

Fannie Mae is seeking a dynamic Remote Support Associate to join our team in Vancouver, British Columbia, CA. This part-time position at the Associate level requires a minimum of 3 years of experience in a customer service or technical support role.

Responsibilities: - Provide remote technical support to customers via phone, email, and chat - Troubleshoot and resolve technical issues related to software and hardware - Assist customers with setting up and configuring products - Document customer interactions and resolutions in the CRM system - Collaborate with internal teams to escalate and resolve complex issues - Provide product recommendations and educate customers on features and benefits - Follow up with customers to ensure satisfaction and gather feedback - Stay up-to-date on industry trends and best practices in technical support

Requirements: - Confident and hardworking individual with excellent communication skills - Ability to plan and prioritize tasks effectively - Innovative problem-solving skills and the ability to think on your feet - Experience in a customer service or technical support role - Proficiency in Microsoft Office suite and CRM systems - High school diploma or equivalent required

Benefits: - Employee discounts on Fannie Mae products - Joining bonus for new hires - Remote work flexibility allowing you to work from the comfort of your own home

Working Environment: At Fannie Mae, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing exceptional customer service and technical support, while fostering a collaborative and inclusive work culture.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Fannie Mae is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.