Support Manager

Job Description:

Amazon is seeking a part-time Support Manager to join our team in Montreal, Quebec, CA. As a Support Manager, you will be responsible for overseeing the day-to-day operations of our support team, ensuring that all customer inquiries and issues are handled promptly and effectively. This role is ideal for someone with 7 years of experience in a customer support or related field, who is independent, driven, and possesses excellent communication and problem-solving skills.

Responsibilities: - Manage a team of support representatives, providing guidance, coaching, and motivation to ensure high levels of customer satisfaction - Monitor and analyze customer support metrics to identify areas for improvement and implement strategies to enhance the customer experience - Work closely with other departments, such as sales and marketing, to ensure a seamless customer experience across all touch points - Develop and implement training programs to continually enhance the skills and knowledge of the support team - Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner - Stay up-to-date on industry best practices and trends in customer support to continually improve our processes and procedures

Requirements: - 7 years of experience in a customer support or related field - Strong leadership skills with a proven track record of managing a team - Excellent communication and interpersonal skills - Ability to work independently and make decisions under pressure - Highly organized with strong planning and time management skills - Bachelor's degree in business administration or a related field preferred

Personality Traits: - Independent - Driven

Soft Skills: - Cooperation - Planning

Benefits: - Retirement plan - Free food - Medical coverage

Working Environment: At Amazon, we encourage curiosity and questioning to fuel innovation and growth. Our team is built on a culture of collaboration and continuous learning, where employees are empowered to take ownership of their work and contribute to the success of the company.

Equal Opportunity Statement: Amazon is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

Deadline to Apply: May 1, 2024

If you meet the qualifications and are excited about the opportunity to join our team as a Support Manager at Amazon, we encourage you to submit your application before the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.