Support Manager

Job Description: We are looking for a Support Manager to join our team at Symantec in Vancouver, British Columbia, CA. As a Support Manager, you will be responsible for leading a team of support specialists to provide exceptional customer service and technical support to our clients. You will play a key role in managing the day-to-day operations of the support team, ensuring smooth workflows and efficient resolution of customer issues.

Responsibilities: - Lead and mentor a team of support specialists to deliver high-quality customer service and technical support - Manage and prioritize support tickets, ensuring timely resolution and escalation when necessary - Develop and implement support processes and procedures to improve efficiency and customer satisfaction - Collaborate with cross-functional teams to address complex technical issues and provide timely solutions to customers - Analyze support metrics and KPIs to identify trends and areas for improvement - Conduct performance reviews and provide feedback to team members to support their professional development - Represent the support team in meetings with internal stakeholders and clients to ensure alignment on support priorities - Stay current on industry trends and best practices to continuously improve the support team's processes and capabilities

Requirements: - Bachelor's degree in a related field - 6+ years of experience in technical support or customer service - Proven experience in managing a support team in a fast-paced environment - Strong leadership and communication skills - Resourceful and driven personality traits - Adaptability and critical thinking soft skills - Experience with support ticketing systems and CRM software - Ability to analyze data and identify patterns to drive improvement - Excellent problem-solving skills and attention to detail - Knowledge of cybersecurity or IT industry is a plus

Benefits: - Travel & spending expenses - Vision insurance - Free accommodation

Working Environment: At Symantec, we encourage a culture of ongoing learning and development for personal and professional growth. We believe in providing our employees with the support and resources they need to succeed in their roles and advance their careers.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Symantec is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.