Support Manager

Job Description:

We are seeking a confident and energetic Support Manager to join our team at First Data in Vancouver, British Columbia, CA. As a Support Manager, you will be responsible for overseeing a team of support staff and ensuring that our customers receive top-notch assistance with any issues or inquiries they may have. This is a part-time position at a mid-to-senior level, requiring at least 7 years of relevant experience.

Responsibilities: - Manage and lead a team of support staff, including training, coaching, and performance evaluations - Develop and implement policies and procedures to ensure efficient and effective support services - Monitor support metrics and ensure that service level agreements are met or exceeded - Troubleshoot complex customer issues and escalate as needed - Collaborate with other departments, such as IT and product development, to improve support processes and systems - Provide regular reports to senior management on support team performance and customer feedback

Requirements: - 7+ years of experience in a customer support or service management role - Excellent communication and interpersonal skills - Strong problem-solving abilities and a proactive attitude towards customer satisfaction - Experience with CRM software and support ticketing systems - Ability to work in a fast-paced environment and manage multiple priorities - Bachelor's degree in a related field is preferred

Personality traits required: confident, energetic Soft skills required: teamwork, problem-solving

Benefits: - Disability insurance - Paid overtime - Remote work flexibility

Working environment: - Collaborate with colleagues worldwide, fostering a global village mentality

Equal Opportunity Statement: First Data is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-06-23

Join our team at First Data and make a positive impact on our customers' experience!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.