Remote Support Manager

Job Description:

We are seeking a dynamic and experienced Remote Support Manager to join our team at Time Warner in Toronto, Ontario. As a part-time Associate Level role, the Remote Support Manager will be responsible for managing a team of remote support specialists who provide technical assistance to our customers. The ideal candidate will have at least 5 years of experience in a similar role and possess a passion for customer service and technology.

Responsibilities: - Manage and lead a team of remote support specialists to ensure high-quality customer service and technical support - Develop and implement support processes and procedures to streamline operations and improve efficiency - Monitor team performance and provide coaching and feedback to support staff as needed - Collaborate with other departments to resolve technical issues and customer complaints in a timely manner - Maintain a strong knowledge of our products and services to better assist customers and support staff - Analyze support data and trends to identify areas for improvement and implement strategies for success - Uphold the highest standards of ethical conduct and integrity in all interactions with customers and team members

Requirements: - Bachelor's degree in Computer Science, Information Technology, or related field - 5+ years of experience in a remote support or technical support management role - Strong communication and critical thinking skills - Passionate about providing exceptional customer service and technical support - Adaptable and able to thrive in a fast-paced, remote work environment - Proven track record of team management and leadership - Experience with remote support tools and software - Ability to work independently and collaboratively with a remote team

Benefits: - Training & professional development opportunities - Life insurance coverage - Remote work flexibility

Equal Opportunity Statement: Time Warner is an equal opportunity employer and is committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.