Support Manager

Job Description:

Roche Diagnostics is seeking a passionate and resourceful Support Manager to join our team in Montreal, Quebec. As a Support Manager, you will be responsible for overseeing the support operations of our company and ensuring that our customers receive the highest level of service possible.

Responsibilities: - Manage a team of support specialists and analysts - Develop and implement support strategies to improve customer satisfaction and retention - Monitor and analyze support metrics to identify areas for improvement - Provide coaching and professional development opportunities for team members - Collaborate with other departments to ensure seamless support operations - Handle escalations and resolve complex customer issues - Drive innovation and continuous improvement within the support team - Assist in the development of support training programs - Manage the support budget and track expenses - Travel to customer sites as needed

Requirements: - 8 years of experience in a support management role - Strong analytical skills and ability to identify trends and patterns in support data - Innovative mindset and ability to think outside the box - Excellent communication and interpersonal skills - Proven track record of leading and developing high-performing support teams - Ability to thrive in a fast-paced and dynamic environment - Bachelor's degree in business or a related field - Experience with CRM software and support tools

Benefits: - Travel opportunities - Retirement plan - Free food

Working Environment: At Roche Diagnostics, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, collaboration, and a passion for excellence.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Roche Diagnostics is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.