Remote Support Officer

Job Description:

We are seeking a dedicated and adaptable Remote Support Officer to join our team at Toyota Motor Manufacturing Canada in Toronto, Ontario. This part-time entry-level position requires at least 1 year of experience. As a Remote Support Officer, you will be responsible for providing efficient and effective support to our remote teams and ensuring seamless communication and collaboration.

Responsibilities: 1. Provide remote technical support to employees by troubleshooting issues with software, hardware, and network connectivity. 2. Manage and route incoming support tickets to the appropriate team members for resolution. 3. Maintain documentation of support requests and resolutions for future reference. 4. Communicate with remote employees to gather information and provide updates on support requests. 5. Assist in the setup and configuration of remote workstations for new employees. 6. Ensure all remote employees have the necessary tools and resources to work efficiently from off-site locations.

Requirements: 1. A minimum of 1 year of experience in a similar support role. 2. Excellent communication skills to effectively interact with remote employees via phone, email, and instant messaging. 3. Strong decision-making skills to prioritize and resolve support tickets in a timely manner. 4. Ability to adapt to changing work environments and technologies. 5. Experience with remote desktop software and virtual communication tools. 6. Dedication to providing exceptional support to remote teams.

Personality traits required: 1. Dedication: Willingness to go above and beyond to support remote employees. 2. Adaptability: Ability to quickly adjust to changes and new technologies in a remote work environment.

Soft skills required: 1. Communication: Strong verbal and written communication skills. 2. Decision-making: Ability to make quick and effective decisions to solve support issues.

Benefits: 1. Remote work flexibility: Work from anywhere with an internet connection. 2. Disability insurance: Coverage for unexpected health issues that may arise. 3. Retirement plan: Prepare for the future with a comprehensive retirement savings plan.

Working environment: Achieve success in a high-energy workplace focused on delivering impactful results. We value collaboration, innovation, and continuous improvement.

Deadline to apply: May 11, 2024

Equal Opportunity Statement: Toyota Motor Manufacturing Canada is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.