Remote Support Officer

Job Description:

Fidelity National Information Services is seeking a dedicated and energetic Remote Support Officer to join our team in Vancouver, British Columbia. As a part-time Associate Level position, the Remote Support Officer will be responsible for providing comprehensive technical support to remote clients, resolving issues in a timely and efficient manner.

Responsibilities: - Responding to client inquiries via phone, email, and chat in a professional and courteous manner - Troubleshooting technical issues and providing remote support to clients - Escalating more complex issues to the appropriate team member - Updating client information and documenting all interactions in the CRM system - Proactively identifying opportunities for process improvement and customer satisfaction - Collaborating with team members to share knowledge and best practices

Requirements: - 4 years of experience in a similar role - Excellent communication skills - Strong technical aptitude and problem-solving abilities - Ability to work independently and prioritize tasks effectively - Adaptability and negotiation skills - Bachelor's degree in Computer Science or related field preferred

Personality Traits: - Dedicated - Energetic

Soft Skills: - Adaptability - Negotiation

Benefits: - Travel opportunities - Joining Bonus - Gym membership

Working Environment: At Fidelity National Information Services, we prioritize employee well-being through health and wellness initiatives. Our team members are encouraged to maintain a healthy work-life balance and participate in activities that promote physical and mental wellness.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: Fidelity National Information Services is an equal opportunity employer and is committed to promoting diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.