Remote Support Representative

As a Remote Support Representative at Lear, located in Toronto, Ontario, CA, you will be responsible for providing high-quality assistance to customers remotely. This part-time Associate Level position requires a minimum of 3 years of relevant experience in customer support.

Responsibilities: - Resolve customer inquiries and technical issues via phone, email, or chat - Troubleshoot and escalate issues as needed to ensure timely resolution - Provide accurate and timely information to customers regarding products and services - Collaborate with cross-functional teams to resolve complex customer issues - Document customer interactions and feedback for continuous improvement - Meet and exceed customer satisfaction goals

Requirements: - Reliable and resourceful individual with excellent communication skills - Strong negotiation skills to effectively handle customer concerns - Ability to work well in a team-oriented environment - Proficiency in using customer support software and tools - High school diploma or equivalent required; Associate's degree preferred

Benefit Package: - Paid overtime for additional hours worked - Paid Time Off (PTO) for vacation, sick days, and holidays - Disability insurance for financial protection in case of illness or injury

Working Environment: At Lear, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing exceptional support to our customers and fostering a collaborative work environment.

Deadline to apply: 2024-05-14

Equal Opportunity Statement: Lear is an equal opportunity employer and does not discriminate based on race, color, religion, gender, age, national origin, veteran status, disability, sexual orientation, or any other protected status. We welcome applications from all qualified candidates.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.