Support Specialist

Job Description:

Liberty Mutual Insurance Group is seeking a part-time Support Specialist to join our team in Montreal, Quebec, CA. As an Associate Level Support Specialist, you will be responsible for providing excellent customer service and support to both internal and external stakeholders.

Responsibilities: - Respond to customer inquiries via phone, email, or chat in a timely and professional manner - Provide technical support and troubleshooting assistance for various software and systems - Document and track customer interactions and resolutions in a CRM system - Collaborate with other departments to escalate and resolve complex issues - Assist with training and onboarding of new team members - Identify opportunities for process improvement and contribute to enhancing overall customer experience

Requirements: - 3 years of experience in a customer service or technical support role - Energetic and confident personality with excellent communication skills - Strong decision-making and negotiation skills - Ability to work independently and prioritize tasks in a fast-paced environment - Proficiency in Microsoft Office suite and CRM systems - Bachelor's degree in a related field preferred

Benefits: As a Support Specialist at Liberty Mutual, you will enjoy employee discounts, travel & spending expenses, and profit sharing opportunities. We offer a supportive working environment that encourages calculated risk-taking to drive innovation and progress.

Equal Opportunity Statement: Liberty Mutual Insurance Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to apply: May 1, 2024. Apply now to join our dynamic team and be part of our mission to provide exceptional service to our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.