Support Specialist

Job Description:

Masco is seeking a motivated and passionate Support Specialist to join our team in Vancouver, British Columbia on a part-time basis. As a Support Specialist, you will be responsible for providing excellent customer service and technical support to our clients.

Responsibilities: - Respond to customer inquiries and provide technical support via phone, email, or chat - Troubleshoot technical issues and provide solutions in a timely manner - Document all interactions with clients in our CRM system - Collaborate with internal teams to escalate complex issues and find resolutions - Assist with training and onboarding new clients - Stay up-to-date on product knowledge and industry trends to better serve our customers - Participate in regular team meetings and provide feedback on ways to improve customer support processes

Requirements: - 4 years of experience in a customer support or technical support role - Excellent communication skills and the ability to effectively communicate technical information to non-technical customers - Strong project management skills and the ability to prioritize and multitask in a fast-paced environment - Motivated and passionate about providing exceptional customer service - Ability to work independently and as part of a team - Experience with CRM systems and ticketing software preferred

Benefits: - Company-provided equipment for remote work - Flexibility to work remotely - Visa sponsorship for qualified candidates

Working Environment: At Masco, we value continuous learning and adaptation to stay ahead in a rapidly changing world. Our team members are encouraged to develop their skills and stay current on industry trends to provide the best possible support to our customers.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Masco is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, religion, and disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.