Support Specialist

Job Description:

Baker Hughes in Toronto, Ontario, CA is seeking a part-time Support Specialist at the Associate Level with a minimum of 3 years of experience to join our team. We are looking for an energetic and resourceful individual who possesses strong leadership skills and has a keen attention to detail.

Responsibilities: 1. Provide technical support to customers via phone, email, and chat 2. Troubleshoot and resolve customer issues in a timely manner 3. Create and maintain documentation for support processes and procedures 4. Collaborate with cross-functional teams to ensure customer satisfaction 5. Conduct training sessions for customers on product usage 6. Assist in testing and quality assurance of software products 7. Maintain a high level of professionalism and customer service at all times

Requirements: 1. Bachelor's degree in a related field or equivalent work experience 2. Strong communication skills and the ability to effectively convey technical information to non-technical users 3. Proficiency in Microsoft Office Suite and other relevant software applications 4. Ability to work independently and as part of a team 5. Demonstrated leadership abilities and attention to detail 6. Prior experience in a customer support role is preferred

Benefits: 1. Paid overtime for additional hours worked 2. Vision insurance coverage 3. Joining bonus for new hires

Working Environment: At Baker Hughes, we are dedicated to understanding and exceeding customer expectations. Our team works collaboratively to deliver innovative solutions and exceptional customer service.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Baker Hughes is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.