Support Specialist

Job Description:

Travelers Cos. is seeking a part-time Support Specialist to join our team in Vancouver, British Columbia, CA. As an Associate Level Support Specialist, you will play a crucial role in providing support to our customers and internal teams. The ideal candidate will have a minimum of 3 years of experience in a similar role and possess qualities such as adaptability and resilience.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Collaborate with internal teams to escalate and resolve customer issues - Maintain accurate records of customer interactions and transactions - Assist with training new team members on company products and procedures - Provide feedback to management on customer concerns and trends - Participate in team meetings and contribute ideas for process improvement - Handle additional tasks and projects as needed

Requirements: - Minimum of 3 years of experience in a customer support role - Strong communication skills, both written and verbal - Ability to work independently and as part of a team - Excellent problem-solving skills - Adaptable and resilient mindset - Experience with people management and teamwork - Proficiency in Microsoft Office Suite and CRM systems - High school diploma or equivalent required, college degree preferred

Benefits: - Dental insurance - Profit sharing - Joining Bonus

Working Environment: At Travelers Cos., we offer a flexible work environment that adapts to change with speed and efficiency. We believe in fostering a collaborative and inclusive culture where every team member has the opportunity to grow and succeed.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Travelers Cos. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.