Support Specialist - Work from home

Job description:

CIBC is currently seeking a Support Specialist to work from home in Toronto, Ontario. This part-time, entry-level position is perfect for individuals who are adaptable, independent, innovative, and cooperative. As a Support Specialist, you will be responsible for providing exceptional customer service and technical support to clients of CIBC.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Troubleshoot technical issues with online banking, mobile banking, and other digital platforms - Educate customers on how to use CIBC's digital tools effectively - Escalate complex issues to the appropriate department for resolution - Keep accurate records of customer interactions and transactions - Stay up-to-date on CIBC's products, services, and policies - Meet or exceed performance targets set by the company - Collaborate with team members to improve processes and enhance the customer experience

Requirements: - High school diploma or equivalent - Excellent communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Strong problem-solving skills and attention to detail - Basic knowledge of banking and financial services - Proficiency in using computers and digital tools - Previous customer service experience is a plus, but not required

Benefits: - Remote work flexibility - Medical coverage - Company-provided equipment

Working environment: At CIBC, we believe in cultivating leaders who foster inclusivity and mentorship. We provide a supportive and collaborative work environment where employees can thrive and grow in their careers.

Equal opportunity statement: CIBC is an equal opportunity employer and welcomes applications from all qualified individuals, including those with diverse backgrounds and those with disabilities. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-04-09

If you meet the requirements listed above and are looking for a rewarding opportunity to work from home with a reputable company like CIBC, we encourage you to apply today. Join our team and be a part of our commitment to delivering exceptional service to our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.