Support Specialist - Work from home

Job Description: We are looking for a reliable and hardworking Support Specialist to join our team at Cablevision Systems. This is a part-time position that allows you to work from the comfort of your own home in Vancouver, British Columbia, CA. As an Associate Level Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Responsibilities: 1. Responding to customer inquiries via phone, email, and chat in a timely and professional manner 2. Troubleshooting technical issues and providing solutions to customers 3. Documenting customer interactions and resolutions in our CRM system 4. Collaborating with other team members to resolve complex customer issues 5. Providing feedback to our product development team based on customer insights 6. Keeping up-to-date with product knowledge and industry trends

Requirements: 1. Minimum of 4 years of experience in customer service or technical support 2. Excellent communication skills and a customer-oriented approach 3. Strong problem-solving skills and the ability to make quick decisions 4. Ability to work independently and adapt to changing priorities 5. Proficiency in using CRM systems and other support tools 6. High-speed internet connection and a quiet workspace at home

Personality Traits: 1. Reliable: Able to consistently deliver high-quality support to customers 2. Hardworking: Willing to go above and beyond to meet customer needs

Soft Skills: 1. Adaptability: Able to adjust to changes in processes or customer needs 2. Decision-making: Confident in making decisions that benefit the customer and the company

Benefits: 1. Disability insurance 2. Employee discounts 3. Gym membership

Working Environment: At Cablevision Systems, we support our employees in their personal and professional development. You will have access to training and resources to help you succeed in your role.

Equal Opportunity Statement: Cablevision Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.