Support Specialist - Work from home

Job Description:

Schneider Electric Canada is seeking a Support Specialist to work remotely from home in Vancouver, British Columbia. This part-time position is at the Associate Level and requires a minimum of 4 years of experience in a similar role. The ideal candidate will be reliable, energetic, and possess strong presentation and strategic planning skills.

Responsibilities: - Provide support to customers via phone, email, and live chat - Troubleshoot technical issues and provide solutions in a timely manner - Collaborate with internal teams to escalate and resolve complex issues - Contribute to the development and improvement of support processes and procedures - Deliver product demonstrations and training sessions to customers - Maintain accurate records of customer interactions and issues

Requirements: - 4+ years of experience in a customer support or technical support role - Excellent communication skills, both verbal and written - Strong organizational skills and attention to detail - Ability to work independently and as part of a team - Proficiency with Microsoft Office and CRM software - Bachelor's degree in a related field is preferred

Benefits: - Relocation allowance (if applicable) - Remote work flexibility - Training and professional development opportunities - Competitive salary and benefits package

Working Environment: Schneider Electric Canada provides a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. Employees are encouraged to collaborate, learn, and grow within a supportive and inclusive environment.

Equal Opportunity Statement: Schneider Electric Canada is an equal opportunity employer and is committed to diversity in the workplace. We celebrate individual differences and encourage applicants from all backgrounds to apply.

Deadline to Apply: July 22, 2024

If you meet the requirements and have the personality traits and soft skills we are looking for, we encourage you to apply for the Support Specialist position at Schneider Electric Canada. Join our team and be a part of our exciting journey towards innovation and success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.