Remote Web Chat Assistant

Job Description:

Guardian Life Insurance Company of America is seeking a dedicated and reliable Remote Web Chat Assistant to join our team in Vancouver, British Columbia, Canada. As an Associate Level position, the ideal candidate should have at least 4 years of experience in a similar role.

Responsibilities: -Respond to customer inquiries and provide assistance through web chat in a timely and professional manner -Assist customers with navigating the company website, accessing account information, and making policy changes -Provide information on insurance products and services, as well as policy coverage details -Resolve customer issues and complaints with empathy and efficiency -Escalate complex issues to the appropriate department or supervisor for further assistance -Maintain accurate records of customer interactions and transactions -Meet and exceed performance metrics related to response times, customer satisfaction, and quality of service

Requirements: -Demonstrated experience in customer service, preferably in a web chat or online support role -Excellent communication skills, both written and verbal -Strong decision-making abilities and leadership qualities -Ability to multitask and prioritize in a fast-paced environment -Proficiency in using web chat platforms and basic computer skills -Flexible schedule with the availability to work evenings and weekends as needed

Benefits: -Paid overtime for hours worked beyond the standard schedule -Relocation allowance for eligible candidates -Paid Time Off (PTO) for vacations, sick leave, and personal days -Opportunities for advancement and professional development within the company

Working Environment: Join a team of professionals dedicated to achieving success in a high-energy workplace focused on delivering impactful results. Collaborate with colleagues and supervisors to provide exceptional customer service and drive positive outcomes for our clients.

Equal Opportunity Statement: Guardian Life Insurance Company of America is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. We celebrate diversity and are committed to creating an inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.