Web Chat Assistant

Job Description:

We are looking for a motivated and proactive Web Chat Assistant to join our team at DuPont in Toronto, Ontario. As a part-time entry-level position, this role is ideal for individuals with little to no experience who are eager to learn and grow in the field of customer service and online communication.

Responsibilities: 1. Engage with customers through the company's website chat platform to provide assistance, answer questions, and resolve issues in a timely and professional manner. 2. Collaborate with team members to ensure consistent messaging and customer support across all online platforms. 3. Utilize creative problem-solving skills to address customer inquiries and provide solutions that exceed expectations. 4. Take ownership of customer concerns and escalate issues as needed to ensure timely resolution. 5. Maintain accurate records of customer interactions and feedback for reporting purposes. 6. Stay up-to-date on product information, promotions, and company policies to provide accurate and relevant information to customers.

Requirements: 1. Resourceful and driven individual with a strong desire to succeed in a fast-paced environment. 2. Excellent communication skills, both written and verbal, with a knack for building rapport with customers. 3. Ability to think creatively and provide innovative solutions to customer problems. 4. Strong leadership skills with the ability to take initiative and work independently. 5. Comfortable using technology and online chat platforms with the ability to multitask effectively.

Benefits: - Disability insurance - Dental insurance - Medical coverage

Working Environment: At DuPont, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative work environment where all employees are encouraged to succeed and grow in their roles.

Deadline to Apply: Interested candidates should submit their application by May 22, 2024.

Equal Opportunity Statement: DuPont is an equal opportunity employer and is committed to providing a workplace that is inclusive and diverse. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other status protected under applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.