Web Chat Assistant - Work from home

Job Description:

J.C. Penney is seeking a motivated and energetic individual to join our team as a Web Chat Assistant. This is a part-time, entry-level position that allows you to work from the comfort of your own home in Vancouver, British Columbia. As a Web Chat Assistant, you will be responsible for providing excellent customer service and support through online chat services.

Responsibilities: - Respond to customer inquiries and provide solutions and assistance in a timely manner through web chat - Assist customers with orders, returns, product inquiries, and any other issues they may have - Maintain a positive and professional attitude at all times while interacting with customers - Take ownership of customer issues and follow up as needed to ensure customer satisfaction - Meet or exceed performance goals for response times and customer satisfaction ratings - Collaborate with other team members to share knowledge and resources for improved customer service

Requirements: - Energetic and motivated personality with a passion for helping others - Strong people management and persuasion skills - Excellent written communication skills with attention to detail - Ability to multitask and work efficiently in a fast-paced environment - Tech-savvy with the ability to navigate online chat platforms and CRM systems - High school diploma or equivalent

Benefits: - Paid overtime for additional hours worked - Remote work flexibility allowing you to work from home - Employee discounts on J.C. Penney products - Opportunities for growth and advancement within the company

Working Environment: At J.C. Penney, we prioritize quality in all aspects of our work, products, and services. We strive to create a positive and inclusive work environment where all employees are valued and respected for their unique contributions.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: J.C. Penney is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment for all employees and individuals we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.