Remote Web Chat Manager

Job Description:

As a Remote Web Chat Manager at Kohl’s, you will be responsible for overseeing and managing the web chat team in Montreal, Quebec, CA. This part-time position is ideal for someone with mid-to-senior level experience in customer service and team management, preferably with at least 7 years of experience in a similar role.

Responsibilities: 1. Lead and supervise a team of web chat representatives, ensuring a high level of customer service and professionalism. 2. Develop and implement strategies to improve efficiency and effectiveness of web chat operations. 3. Monitor chat interactions to ensure quality and accuracy of information provided to customers. 4. Provide coaching and feedback to team members to help them improve their performance. 5. Collaborate with other departments to address customer issues and improve overall customer experience. 6. Analyze chat data and metrics to identify trends and opportunities for improvement. 7. Handle escalated customer inquiries and ensure timely resolution. 8. Stay up-to-date on industry trends and best practices in web chat management.

Requirements: 1. Dedicated and resilient personality traits. 2. Strong cooperation and leadership skills. 3. Excellent communication and interpersonal abilities. 4. Proven experience in customer service and team management. 5. Proficiency in using web chat platforms and customer service software. 6. Ability to work independently and make decisions in a fast-paced environment.

Benefits: 1. Retirement plan options. 2. Company transportation benefits. 3. Parental leave options.

Working Environment: At Kohl’s, we believe in encouraging autonomy and independence, trusting our employees to excel in their roles. You will have the support and resources you need to succeed in your position.

Equal Opportunity Statement: Kohl’s is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-04-09

Join us at Kohl’s and be part of a dynamic team that values innovation, teamwork, and excellence in customer service. Apply now to become our next Remote Web Chat Manager!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.