Web Chat Manager

Job Description:

Ameriprise Financial, a leading financial services company, is seeking a talented Web Chat Manager to join our team in Toronto, Ontario. This part-time position is ideal for a mid-to-senior level professional with at least 6 years of experience in web chat management. The ideal candidate will possess a resilient and independent personality, as well as strong decision-making and negotiation skills.

Responsibilities: 1. Develop and implement a comprehensive web chat strategy to enhance customer engagement and drive business results. 2. Manage a team of web chat agents, providing guidance and support to ensure exceptional customer service. 3. Analyze web chat data and metrics to identify trends and opportunities for improvement. 4. Collaborate with cross-functional teams to optimize the web chat experience and integrate with other customer service channels. 5. Keep abreast of industry trends and best practices in web chat management to stay ahead of the competition.

Requirements: 1. Bachelor's degree in Marketing, Communication, or related field. 2. Proven experience in web chat management, with a strong track record of success. 3. Excellent communication and organizational skills. 4. Ability to work in a fast-paced environment and handle multiple priorities simultaneously. 5. Knowledge of CRM systems and web chat platforms. 6. Visa sponsorship available for qualified candidates. 7. Medical coverage and free accommodation provided as part of our benefits package.

Equal Opportunity Statement: Ameriprise Financial is an equal opportunity employer and welcomes applications from all qualified individuals. We are committed to creating a diverse and inclusive workplace where everyone is valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.