Remote Web Chat Manager

Job Description:

FirstEnergy is seeking a dedicated and resourceful Remote Web Chat Manager to join our team in Montreal, Quebec. As a mid-to-senior level professional with at least 8 years of experience in web chat management, you will be responsible for overseeing and managing our remote web chat operations.

Responsibilities: - Lead a team of remote web chat agents to provide excellent customer service and support - Develop and implement strategies to increase efficiency and effectiveness of web chat operations - Monitor and track key performance indicators to assess and improve team performance - Train and mentor team members to ensure they have the necessary skills and knowledge to succeed - Collaborate with other departments to optimize web chat processes and workflows - Handle escalated customer inquiries and resolve any issues in a timely and professional manner - Stay up-to-date on industry trends and technologies to continually improve web chat services - Drive initiatives to exceed customer expectations and deliver delight through web chat interactions

Requirements: - Bachelor's degree in a related field - 8+ years of experience in web chat management - Strong communication and interpersonal skills - Creativity and emotional intelligence to effectively engage with customers - Ability to work in a fast-paced environment and prioritize tasks effectively - Proficiency in web chat software and tools - Experience in leading remote teams - Experience in the customer service industry is a plus

Benefits: - Company transportation - Travel opportunities - Travel & spending expenses

Equal Opportunity Statement: FirstEnergy is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

If you are a dedicated and resourceful individual with a passion for exceeding customer expectations through web chat interactions, we want to hear from you. Apply by the deadline of May 18, 2024, to join our team in Montreal, Quebec.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.