Web Chat Manager

Job Description:

Citigroup is seeking a highly motivated and independent Web Chat Manager to join our team in Montreal, Quebec. As a part-time Associate Level employee, you will be responsible for managing the web chat communication platform for our company.

Responsibilities: - Monitor and respond to customer inquiries in a timely and professional manner through the web chat platform - Provide assistance and guidance to customers regarding products and services offered by Citigroup - Collaborate with other departments to ensure accurate and consistent information is being provided to customers - Analyze customer interactions to identify areas for improvement and implement changes as needed - Stay up-to-date on industry trends and best practices regarding web chat communications

Requirements: - Minimum of 5 years of experience in a customer service or communication role - Excellent communication skills, both written and verbal - Ability to adapt to changing priorities and work in a fast-paced environment - Independent and self-motivated with the ability to work effectively with minimal supervision - Bachelor's degree in a related field is preferred

Personality Traits: - Independent - Motivated

Soft Skills: - Communication - Adaptability

Benefits: - Remote work flexibility - Vision insurance - Free food

Working Environment: At Citigroup, we flourish in a culture that embraces change and responds resiliently. We believe in fostering a supportive and inclusive work environment where all employees can thrive and grow.

Deadline to apply: 2024-06-12

Equal Opportunity Statement: Citigroup is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.