Web Chat Manager

Job Description:

As a Web Chat Manager at Disney in Vancouver, British Columbia, you will be responsible for managing and overseeing all aspects of the company's web chat operations. This part-time role is ideal for a candidate with 8 years of experience in a similar role at a mid-to-senior level.

Responsibilities: - Develop and implement strategies to optimize web chat performance and customer satisfaction - Train and mentor chat agents to ensure high-quality interactions with customers - Monitor and analyze chat interactions to identify trends and make data-driven decisions - Collaborate with cross-functional teams to streamline processes and improve overall efficiency - Stay up-to-date with industry trends and best practices to continuously improve the web chat experience - Handle escalated customer issues and provide resolutions in a timely manner

Requirements: - 8 years of experience in a web chat management role - Adaptable personality with the ability to respond quickly to changing priorities - Highly motivated individual with a strong work ethic - Excellent critical thinking and problem-solving skills - Creative mindset with the ability to think outside the box - Strong communication and leadership abilities

Benefits: - Training & professional development opportunities to enhance your skills - Company-provided equipment to support your work - Free food and snacks in the office - Working in an environment that aligns work with a greater purpose, contributing to a meaningful mission

Equal Opportunity Statement: Disney is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified candidates regardless of race, gender, age, sexual orientation, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.